FREQUENTLY ASKED QUESTIONS
Section A: About Headlines, Lifelines
Q1: What is Headlines, Lifelines?
Q2: I am not a subscriber. How do I sign up for Headlines, Lifelines?
Section B: Logging into Headlines, Lifelines
Q3: How do I get into Headlines, Lifelines?
Q4: I can't see the image with the "Start" button which I am supposed to click to continue.
Q5: I've forgotten my password! What can I do?
Q6: I don't remember my User-ID. What can I do?
Section C: Exploring Headlines, Lifelines
Q7: I'm exploring Headlines, Lifelines. Why does a particular page look garbled and/or misaligned?
Q8: Why do I get the message that the host is down or unable to connect to the proxy server?
Q9: Why can't I play audio or video clips?
Q10: Why can't I run the games?
Q11: I am encountering difficulties running the photo bubble. What should I do?
Q12: Why is my system unusually slow?
Q13: How come my computer is not responding to anything I type?
Section D: Getting help
Q14: If my question is not listed in the FAQ, how can I get help?
Q15: I can't seem to be able to get through to the Help Desk. What can I do?
Section E: Feedback
Q16: Can I offer my comments on Headlines, Lifelines or suggest that extra information be added?
Your questions answered
Section A: About Headlines, Lifelines
Q1: What is Headlines, Lifelines?
A1: Headlines, Lifelines is a National Education multimedia resource developed by The Electric New Paper for access in schools. The Internet website, when used together with a CD-ROM, provides an interesting insight into Singapore's history. It contains newspaper articles, games, audio and video clips.
Q2: I am not a subscriber. How do I sign up for Headlines, Lifelines?
A2: You can call our reseller, Ms Annie Tan (E.magination Pte Ltd) at 339-9732 or e-mail her. A subscription lasting till Mar 31, 2001, costs $412 (for primary and secondary schools) and $824 (for polytechnics and universities). Currently, the subscription is only open to schools. Alteratively, you can fill up this subscription form. Or call The Electric New Paper at 730-5176.
Section B: Logging into Headlines, Lifelines
Q3: How do I get into Headlines, Lifelines?
A3: Follow these steps:
1. Insert the Headlines, Lifelines CD into your PC's CD-ROM drive.
2. Run your Web browser. Use Netscape Communicator 4.04 (or higher) or Internet Explorer 4.0 (or higher). Click here if you don't have the correct version.
3. Go to the Headlines, Lifelines website by entering the address: ourstory.asia1.com.sg.
4. Click on the "Enter" graphic on the first screen.
5. On the next screen, click on the "Identify yourself" link. Enter your User-ID and password in the pop-up window.
6. Next, enter your CD-ROM drive letter eg. D or E.
7. You will then see an image of the CD-ROM cover and a start button. Clicking on the start button will bring you to the welcome page of Headlines, Lifelines where you can begin your exploration.
Q4: I can't see the image with the "Start" button which I am supposed to click to continue.
A4: You may have forgotten to insert the CD into the CD-ROM drive or have set the CD-ROM drive incorrectly. Please check and start again. Another reason could be that you have not downloaded the Macromedia Shockwave plug-in. You can download the plug-in here and start again.
Q5: I've forgotten my password! What can I do?
A5: You can do a look-up of your password here. Please call our Help Desk at 730-5268, Mon-Fri, 11am-4pm, if you are still having problems logging on.
Q6: I don't remember my User-ID. What can I do?
A6: You can do a look-up of your user User-ID here. Please call our Help Desk at 730-5268, Mon-Fri, 11am-4pm, if you are still having problems logging on.
Section C: Exploring Headlines, Lifelines
Q7: I'm exploring Headlines, Lifelines. Why does a particular page look garbled and/or misaligned?
A7: Please press the "Reload" or "Refresh" button on your browser and see if the page looks normal now.
Q8: Why do I get the message that the host is down or unable to connect to the proxy server?
A8: The Internet server of your Internet Service Provider (eg. CyberWay, SingNet, Pacific Internet) may be down. Call the Help Desk of your ISP or try again at a later time.
Q9: Why can't I play audio or video clips?
A9: Check to see if you have the RealPlayer plug-in software for viewing audio or video clips. If not, click here to download plug-in. If you have already installed the plug-in software and have just run a few videos and are now facing problems with running a video, try clearing the cache and try again.
Q10: Why can't I run the games?
A10: Check to see if you have the Macromedia Shockwave plug-in for running the games. If not, click here to download plug-in.
Q11: I am encountering difficulties running the photo bubble. What should I do?
A11: Check to see if you have the IPIX plug-in software for running the photo bubble. If not, click here to download plug-in.
Q12: Why is my system unusually slow?
A12: You may have too many applications running at the same time. Try closing down some of the applications and see if the system is faster. If this doesn't work, you may need to shut down the PC and boot up again.
Q13: How come my computer is not responding to anything I type?
A13: Shut down your PC and boot up again.
Section D: Getting help
Q14: If my question is not listed in the FAQ, how can I get help?
A14: Please call our Help Desk at 730-5268, Mon-Fri (excluding public holidays), 11am-4pm. Or you can send your queries or problems via e-mail.
Q15: I can't seem to be able to get through to the Help Desk. What can I do?
A15: The Help Desk staff may be busy attending to another customer on the phone. Please call back again during office hours, Mon-Fri (excluding public holidays), 11 am-4 pm. Or you can send your queries or problems via e-mail.
Section E: Feedback
Q16: Can I offer my comments on Headlines, Lifelines or suggest that extra information be added?
A16: Yes. Please e-mail us.
Copyright © 1998 Singapore Press Holdings. All Rights Reserved.
